Refund Policy

General Policy

All payments made to Express Follow for adding funds are final and non-refundable to your original payment method once the funds are added to your account balance. Funds are used to place orders on our platform.

Refunds for orders are returned to your Express Follow account balance, not to your bank card, mobile wallet, or crypto wallet.

When You Are Eligible for a Refund

You may receive a balance refund (full or partial) in these cases.

Order cancelled.

The order is cancelled by us or by the service provider before it is completed.

Partial order.

We could not deliver the full quantity. The undelivered part is refunded automatically.

Service unavailable.

The service is disabled or no longer available after you placed the order.

Duplicate or system error.

You were charged twice or incorrectly because of a technical fault on our side.

When Refunds Are Not Given

Wrong link or username.

The link was incorrect, misspelled, or pointed to the wrong profile or post.

Private or deleted content.

The account or post was private, deleted, or restricted while the order was running.

Link changed after ordering.

You changed the username, link, or privacy settings after placing the order.

Duplicate orders.

You placed another order for the same link before the first one finished.

Completed orders.

The order is marked Completed and the service was delivered.

Drops on NO REFILL services.

Drops after delivery on services marked NO REFILL are not refunded.

Platform actions.

The social platform removes, limits, or suspends your account or content.

Policy violations.

Your account was used to break our Terms and Conditions.

Refill Policy

Some services include a refill guarantee (for example, REFILL 30D). The service name shows the refill period.

How to request a refill.

If the count drops during the refill period, use the Refill button on your Orders page.

No refill services.

Services marked NO REFILL do not include refill or refund for drops.

Refill limits.

Refill is not available if the link or username was changed, or the account is private. Only one refill request is allowed at a time for the same order.

Delivery Time

Delivery times shown on a service are estimates, not guarantees. Speed can change with platform updates, demand, and server load. A slow order alone is not a reason for a refund.

If an order does not start or stays stuck for an unusual time, contact support before making a new order for the same link.

How to Request a Refund

Open a support ticket at expressfollow.com/contact-us or email support@expressfollow.com. Send your Order ID, the link used, and a short explanation of the problem.

We review all requests within 48 hours. Approved refunds are added to your account balance. Please contact us within 30 days of the order date.

Chargebacks and Disputes

If you open a payment dispute or chargeback without contacting us first, we may suspend your account and cancel any active orders. Please contact support so we can solve the issue quickly.

Changes to This Policy

We may update this Refund Policy from time to time. We publish all updates on this page with a revised "Last updated" date at the top.

How to Contact Us

For any questions about refunds, contact the Express Follow team. We aim to respond within 48 hours.